Merchandise Shipping & Returns

Fulfillment

Wave Dancer Charters ships merchandise from its existing stock. Orders normally ship within 2–4 business days after payment clears. Weekends and holidays are excluded. Carrier transit time is additional; this is not a guaranteed delivery date. If we cannot ship within the promised time, we will contact you with the option to accept a delay or cancel the unshipped merchandise for a refund.

Shipping & pickup

For shipped merchandise orders below $100, shipping is $17.99 per order regardless of item count. Orders with a merchandise subtotal of $100 or more after discounts and before tax ship free. Applicable tax is calculated separately. Free dock pickup on the day of your trip remains available by selecting pickup at checkout.

Returns

Request a return within 30 days of delivery. Merchandise must be unopened, unused, unworn and unwashed, with its original tags and packaging, in resaleable condition. Include your order number and the item you want to return. Contact Wave Dancer Charters before shipping a return so we can approve it. Send approved returns to the address below.

Return address: Wave Dancer Charters, Galveston Yacht Marina, 715 N Holiday Dr, Galveston, Texas 77550, United States

For an approved change-of-mind return, the customer pays return shipping. Original outbound shipping charges are not refundable, except where required by law or when we sent a damaged, defective or incorrect item. There is no restocking fee. Keep your return tracking receipt. After inspection, approved refunds are issued to the original payment method within 7 business days; your payment provider may need additional time to post the credit. Applicable tax on the refunded merchandise is refunded as required.

Damaged or incorrect items

If your order arrives damaged, defective or incorrect, contact us promptly with your order number and photos of the item and packaging. We will arrange an appropriate replacement or refund and cover reasonable return shipping when the issue is our responsibility. The unused/unopened condition requirement does not prevent a valid defect claim or limit rights provided by law.

Cancellations

We do not accept change-of-mind order cancellations after an order is placed. Eligible merchandise can be returned under the policy above after delivery. This does not limit cancellation or refund rights for shipping delays, unavailable items, or other rights required by law.

Scope

This policy covers merchandise only. Charter bookings and gift certificates follow their own stated booking and redemption terms.

Contact us

For merchandise return requests, email captgregball@wavedancercharters.com or call (409) 988-8888.